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FAQ

Below are some frequently asked questions to help answer your concerns. If you you still have questions, please contact us directly.

Shipping & delivery

How fast will I get my jewelry?

Within Sweden we have a typical delivery time of 1-2 business days after the package has been handed over to our courier.

Within the European Union it's typically 3-5 business days, and the rest of the world can take up to 12 business days.

Full, detailed & accurate information about recipient and shipping adress helps reduce shipping time.

See our Shipping Policy for more information.

What delivery options are there?

To minimize environmental footprint and also offer fast delivery directly to your home, we only use bubble mail wrappers in recycled materials.

Can I track my order?

Yes, with each order you will be given a tracking number and a link with updates for your delivery.

For recipients outside of Sweden, tracking can be limited due to local couriers at your destination, that may or may not provide their own tracking number for us to forward to you.

My order

I haven't received an order confirmation

Our system is automated, and if you haven't recieved an order confirmation email it may be due to your email provider's spam filters.

If you still cannot find it, please reach out to us and we'll send it to you.

Can I make changes to my order?

After you've placed an order, there's a small window to change it before it's been processed and fulfilled.

If you want to change something with your order, please let us know as soon as possible!

Can I return or exchange a product?

Under certain conditions this is possible.

Please refer to our Refund Policy for more detailed information.

Koréil's Jewelry

Will they last; is there a warranty?

Our jewelry is designed to last through regular use, and we stand by our quality with a generous warranty.

Learn more about our designs and read our warranty.

How do I care for my new jewelry?

Like all precious things, proper care and handling is important to give them a long and deserving life.

We've detailed our recommendations on this page, and feel free to contact us if you have any questions!

Is Koréil jewelry hypoallergenic?

Yes, they are! Our jewelry does not contain any nickel, lead, zinc or brass.

We've written about the materials & compositions used in our jewelry, and we encourage you to learn more about it.

Is Koréil jewelry waterproof?

Yes, Koréil gold jewelry is waterproof and safe to wear just like normal.

Our page about waterproof jewelry has all the details you need.

Three year warranty

We stand behind the quality of our products.

Quick home delivery

Fast & reliable worldwide shipping.

Simple checkout

Our secure checkout is quick and easy to use.

Fri frakt inom Sverige. We also ship worldwide.

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