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Returns and exchanges

Contact Koréil before you return any products by sending us an email at info@koreil.com. We will create a return slip to be printed out and used for when you send the product back to us.

In order to help you more effectively, we ask that you write your name and order number in the email. Terms and conditions regarding returns and exchanges:

  • You can return a product within 14 days from the day of the delivery.
  • The product must be unused, not damaged, and it must come back to us in the same shape it was shipped to you.
  • Original packaging (Koréil box) and any gifts with purchase as well as barcodes must be sent back to Koréil in their original form.
  • Should there be signs of the product being used or damaged, Koréil reserves the right not to process the return. 
  • Once the package has been delivered to us, we will process a return within 14 days.
  • When the return has been processed, you will receive an email confirmation from Koréil, stating the refund.
  • Should the product not qualify for a return due to signs or wear or damage, we will ship the product back to you. 
  • It is the customer's responsibility to ensure that the product being sent to us is not damaged, worn, and that it is sent back in all its original packaging.
  • Would you like to make an exchange instead? Contact us and we will be happy to help you out!
  • Refunds take up to 14 days, depending on your bank.

Should you have any further questions, please do not hesitate to contact us at info@koreil.co

If you would like to file a complaint, we ask you to email us stating the reason for your complaint. 

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