Returns and exchanges
In order to help you more effectively, we ask that you write your name and order number in the email. Terms and conditions regarding returns and exchanges:
- You can return a product within 14 days from the day of the delivery.
- The product must be unused, not damaged, and it must come back to us in the same shape it was shipped to you.
- Original packaging (Koréil box) and any gifts with purchase as well as barcodes must be sent back to Koréil in their original form.
- Should there be signs of the product being used or damaged, Koréil reserves the right not to process the return.
- Once the package has been delivered to us, we will process a return within 14 days.
- When the return has been processed, you will receive an email confirmation from Koréil, stating the refund.
- Should the product not qualify for a return due to signs or wear or damage, we will ship the product back to you.
- It is the customer's responsibility to ensure that the product being sent to us is not damaged, worn, and that it is sent back in all its original packaging.
- Would you like to make an exchange instead? Contact us and we will be happy to help you out!
- Refunds take up to 14 days, depending on your bank.
Should you have any further questions, please do not hesitate to contact us at firstname.lastname@example.orgIf you would like to file a complaint, we ask you to email us stating the reason for your complaint.